Right HandThe short version: we want everyone to be able to use Right Hand: owners, office staff, crew members, and the clients who open a quote or pay an invoice. We design to a recognized standard, we know we're not perfect yet, and if something gets in your way, tell us and we'll help right away.
Right Hand is operated by Revive Flow LLC, doing business as Right Hand.
1. Our goal
We aim for the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA on our website, the dashboard, the iPhone app, and the quote, portal and payment pages companies send to their clients. WCAG is the standard most US accessibility guidance points to.
2. What we do
- Readable text and contrast: we choose colors and sizes for contrast, in both light and dark mode, and text can be enlarged without breaking the page.
- Keyboard and screen readers: pages are built with proper headings, labels, link text and image descriptions, and work with a keyboard. The iPhone app supports VoiceOver and Dynamic Type where we have built it in.
- Phones first: crews use Right Hand on phones in the field, so screens are designed for large tap targets and one-handed use.
- Plain language: we write in short, plain sentences, including our legal pages, each of which opens with a plain-English summary.
- Other ways to reach us: everything you can do on a call with Mike can also be done by text, email or the website.
- Checking: we test new pages with automated tools and by hand, and fix problems we find.
3. Known gaps
We are still working on:
- some older dashboard pages and data tables that are hard to use with a screen reader
- charts and maps (route maps, yard measuring) that don't yet have full text alternatives
- PDF documents created from company templates, which may not be fully tagged for screen readers
When we find a gap, we fix it or offer another way to get the same thing done.
4. Tell us about a problem
If any part of Right Hand is hard to use with a disability, contact us:
- Email: support@righthandcrm.com with "Accessibility" in the subject
- Phone: SUPPORT PHONE
Tell us the page and what got in the way. We aim to reply within 2 business days, and we will help you get the task done in another way in the meantime, for example by sending information in a different format.
If you are a client of a company that uses Right Hand and can't use its quote or payment page, contact that company too. It can send you the same information another way.
5. Third-party parts
Some parts of Right Hand come from other companies, such as Stripe's payment fields and the Google, Apple and Intuit sign-in pages. We pick providers that take accessibility seriously, but we don't control their pages.
This statement was last reviewed on EFFECTIVE DATE.
Revive Flow LLC, doing business as Right Hand · ADDRESS